Frequently Asked Questions
Have a question? Feel free to browse these topics first! Should you have more questions or wish to talk to us directly, don't hesitate to contact us, we would love to help.
Payments
Yes we do! We offer a wide range of price scaling for larger wholesale orders. These discounts are variable depending on the type of wholesale order you place with us. Feel free to reach out to contact us and we can expand on our available wholesale options.
You may still find that, even though your payment failed, a pending charge is still visible on your account. Don't worry, this is simply an authorization to check validity of the provided payment information. This pending authorization will generally fall off within 24-48 hours. Should you notice that the charge does not disappear, please contact your bank first to ensure that the payment has actually gone through. If it has, you can feel free to contact us directly and we can check things on our end!
We accept all major forms of payment such as credit card, PayPal, Shop Pay, and more. We even offer payment plans via Shop Pay should you wish to do so!
Returns
We accept returns and exchanges, no problem. Please feel free to look over our refund policy to understand how it works! Or, if you have further questions or need some clarity, please feel free to contact us!
Shipping
Yes!
Thanks to our special shipping methods, we are able to ship anywhere in the world. Pricing and shipping times will vary depending on your location.
Shipping times are variable depending on location. Our warehouse is located on the West Coast, USA, in California. Order processing can take up to 2 business days, with some additional days added during holiday times. Nobori Connection observes all major US holidays and it should be expected that there will be delays during those times.
Standard economy shipping times are an average of 2-5 business days ranging from west coast to east coast respectively, with shorter shipping times available via premium shipping methods.
First of all, this is terrible news! However, should you be in this predicament your first step should always be to file a lost package claim or a package search with the respective shipping companies. This allows you to get ahead of the game as soon as possible! Each day that passes when a package is potentially lost is another day for the package to get.. well, more lost!
To file a package claim with our respective shipping companies, please see the following links:
USPS International (Non-USA) Claims
Once your claim is filed, please contact us and let us know of the situation. Once you contact us, after the claim is made, we can then begin a follow up through the shipping company to ensure we are covering all sides.
If the package is eventually deemed lost by the carrier, we can then re-ship the order for you or provide a refund, whichever you prefer.
We use the professional AfterShip service to make tracking your delivery as easy as possible.
Store Related
Simple!
We spent many months researching, locating, and testing the materials used for our flags to ensure that we were able to provide the best quality and strength available. The special Polyester knit fabric that we use combined with the UV-resistant inks used during our printing process ensure that these flags look sharp and last for years. The heavy duty fabric resists tearing and shearing under heavy winds while also providing a thick texture to allow high fidelity and visibility of each individual print!
These flags are so strong that you'll want to ensure your flag hardware is up to snuff if you plan to use them outdoors. They have been known to assist in EZ-ups taking flight or causing poor flag hardware to fail! Heck, you could probably use these as an extra sail on your sail boat.
There are many immitators out there, but only Nobori Connection flags are going to delivery the quality you need at a price you can afford.
We have been in business since late 2019, constantly expanding our design repertoire and bringing you all of your favorite brands with a quality unmatch by others. Each flag is designed with care and Nobori Connection's goal has always been to provide the best. Don't be fooled by cheap immitators, always count on the brand you can trust: Nobori Connection!